Fikra API is a small team in Nairobi. We do not claim 24/7 coverage. These are the real routes and the response windows we aim for.
Bugs, failed requests, keys, limits and onboarding.
Aim: 1 business day.
Top-ups, invoices, existing subscriptions and refunds.
Paystack checkout is unchanged. Include the transaction reference.
Vulnerability reports and vendor risk questions.
Aim: acknowledge within 2 business days.
No self-serve SLA. No 24/7 phone line. No dedicated Slack unless an enterprise agreement says so. If you need a contractual commitment, say so in the first email and we will tell you whether we can sign it.