We are here to help
Support & Help
Whether you're testing your first endpoint or scaling to 10M tokens a month, our engineering team has your back.
Developer Support
Standard / Free Tier
-
Email Support [email protected]
-
Response Time Under 24 hours
-
Full API Docs docs.fikraapi.co.ke ↗
-
Community GitHub open-source examples
Priority
Enterprise Support
For $10K+/year Accounts
-
Phone Support +254 702 794 345
-
Response Time Under 2 hours (24/7)
-
Dedicated Engineer 1-on-1 direct technical support
-
Slack Access Direct chat with our engineering team
Enterprise SLA Guarantees
99.9
99.9% Uptime Guarantee
We monitor API availability 24/7. If we fail to meet our SLA, we automatically refund 50% of your monthly spend.
$1K Savings Guarantee
We guarantee you will save at least $10,000 annually compared to OpenAI. If not achieved in 90 days, we pay you $1,000.
24/7 Phone Support
When systems are down, you don't talk to a bot. You talk directly to the engineers who built the infrastructure.
Custom Integration
We don't just give you an API key. We will write the migration code and build the integration into your stack for free.